Privacy Policy

All orders are discretely packaged for shipment.

We have issued this privacy statement in order to convey to you, our customer, how important your privacy is to us and to assure you that: WE DO NOT SHARE ANY INFORMATION WE COLLECT ABOUT YOU OR YOUR TRANSACTIONS WITH ANYONE! We do not sell, rent, loan, barter, or let organizations use our customer information in any way.

If you are at all concerned regarding privacy we recomend not registering at our site, but rather visiting and making purchases at our site anonymously.

Questions regarding this statement should be directed to California Grow Films LLC at info@ORCAGrowFilm.com

What information do we collect?

  • We collect information from you when you register on the site, place an order, respond to a communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a promotion, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a promotion or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information.This site utilizies SSL data encryption, and a 256-bit signed Digital Certificate from Volusion. The Digital Certificate secures communications between ORCAGrowFilm.com and our customers. Through electronic credentials, digital certificates help identify and encrypt electronic messages over the Internet. Digital certificates allow you to verify your identity, privileges or relationship to another party in an online transaction. When used in combination with encryption, they also allow you to encrypt information that you send to another person to provide additional assurance that only the intended party can access the data and that the data will not be compromised en route. Digital certificates facilitate these security measures, which in turn allow applications like e-mail, on-line trading, and credit card purchasing, to be executed in the most secure environment. Digital certificates help to ensure that information is received only by the intended recipient and by the person claiming to be the sender, and that none of the information was altered en route to the recipient. Your billing and shipping information is available only to our Processing and Shipping personnel. Our customer service representatives may request this information only if you contact them with questions about your account or an order you placed. All of our computer terminals are password protected and are in a locked, secure area protected by biometric fingerprint locks and an alarm system.


Do we use "cookies"?

Yes. Our site uses cookies to keep track of your shopping cart. These cookies are terminated once you close your browser. If you turn cookies off in your browser, our shopping cart system may not function properly. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders via email sales@ORCAGrowFilm.com or over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. The term "outside parties" does not include California GrowFilms LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on February 4, 2010.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to info@ORCAGrowFilm.com.


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.